Washington dad’s despair at mould on the windows of his children’s bedrooms in their Gentoo home
and live on Freeview channel 276
Stephen Platts, who lives in Stanhope, Washington, has described his and his kids’ “misery” at mould in their home.
The 46-year-old delivery driver claims that Gentoo have modernised the windows of their other properties in the street, however not his due to the house already having double glazing.
Advertisement
Hide AdAdvertisement
Hide AdHe said: “The kids are just miserable and are constantly getting chesty coughs so I’m just putting the two issues together.
"It is constantly cold in their bedrooms and on the upstairs landing.
"Gentoo have said that they will change the seals but that isn’t the issue, it is the actual frames, not the glass itself.
Advertisement
Hide AdAdvertisement
Hide Ad"I’ve already had two windows replaced but they left the old frames in, I just feel like I’m fighting a constant battle but getting nowhere with it.”
Housing provider Gentoo have confirmed that they are looking into the issue and have already arranged a visit to the property.
Marc Edwards, Director of Asset and Sustainability at Gentoo, said: “We are aware of this particular issue and are in contact with the tenant.
“We are visiting the property this week to carry out an inspection on the windows and will work with the tenant to come to a resolution.
Advertisement
Hide AdAdvertisement
Hide Ad“We welcome all feedback from tenants and are proactive in how we listen, learn and do our best to get things right.”